Return, Refund & Exchange Policy

VRINYA
Effective Date: [01-08-2026]

At VRINYA, we strive to deliver high-quality dresses/sarees and a satisfying shopping experience. Please read our return, refund, and exchange policy carefully before placing your order.

 

1. Eligibility for Return, Refund, or Exchange

We accept returns, refunds, or exchanges only under these conditions:

·         Damaged product received

·         Wrong product delivered

We do not accept returns or exchanges for:

·         Size, color, or preference issues

·         Change of mind

·         Expectation mismatch with respect to quality or color

·         Any reason other than damage or incorrect product

 

2. Mandatory Unboxing Video Proof

To request a return, refund, or exchange:

·         You must record a clear, continuous, and unedited unboxing video while opening the parcel.

·         The video must not be paused, edited, or cut at any point.

·         The video must clearly show:

·         The sealed package

·         The complete unboxing process

·         The damaged or incorrect product (if applicable)

·         The video must be sent within 24 hours of delivery.

Important: Requests without valid, clear, and continuous unboxing video proof will not be accepted.

 

3. Product Condition Requirements

The product must be:

·         Unused

·         Unwashed

·         With original tags intact

·         In original packaging

·         Accompanied by valid unboxing video proof

Products that do not meet these conditions will not be accepted.

4. Return & Exchange Time Window

Customers must request a return or exchange within 24 hours of delivery. Requests made after this period will not be accepted.

 

5. Return Pickup Process

If your request is approved, our team will arrange a courier pickup from your address. The product will be returned to our warehouse, inspected, and processed accordingly.

 

Damaged Product Pick-Up:

Once your exchange or return request is approved, we will arrange for the damaged product to be picked up. Our pick-up executive will contact you prior to their arrival.

Products must be returned in their original condition, unaltered and unused. The tag, inner packing, and the dress/saree's fold should remain intact.

Note: In exceptional cases, such as limited pick-up coverage by our courier partner, we may request the customer to ship the damaged product back to us. Any shipping charges incurred for this will be reimbursed once the product is successfully delivered to us and verified.

 

6. Refund Process

Refunds are issued only for:

·         Damaged products

·         Incorrect products delivered

Refunds will be processed as store credit, after the returned product is received and verified at our warehouse.

 

7. Exchange Policy

Exchange is allowed only for:

·         Damaged products

·         Incorrect products delivered

 

8. Non-Returnable Items

·         Size, color, or preference issues

·         Expectation mismatch with respect to quality or color

·         Products without original tags

·         Used or washed products

·         Products without unboxing video proof

·         Requests made after 24 hours of delivery

·         Minor weaving issues are natural and those are not considered as defect

·         Minor dying issues are natural and those are not considered as defect

 

9. Order Cancellation

Order Cancellation by Customer

·         Once an order has been placed, it cannot be cancelled under any circumstances.
Please review your cart carefully before completing the purchase.

Order Cancellation by VRINYA

We reserve the right to cancel orders under the following circumstances:

·         Product Unavailability

·         Payment Issues or verification failure

·         Fraudulent activity or suspected misuse

In such cases, you will be notified promptly, and any pre-paid amount will be refunded within 5 business days.

 

10. Contact for Returns & Exchanges

VRINYA Support Team
WhatsApp: +91 9663693727

Please send your unboxing video proof via mail supportvrinya@gmail.com within the required time frame.